Dashboards bring the most value when they can be configured to meet the varying needs of different user communities. This is especially true in the data rich world of IT operations management where different constituents require very different levels of information.
Of course, the CIO and CTO want rolled up system KPIs and metrics in order to monitor the “big picture”. Business owners, on the other hand, want to monitor metrics specific to their interest – such as their own business system SLAs. They would like to be alerted to specific system availablity issues, for example. Other users, such as Program managers and IT personnel would need access to detail-level alerts and logs so that they can troubleshoot specific issues with the applications that they are involved with.
Obviously, in the domain of system management, one-size-fits-all dashboards do not suffice. A true portal, with customizable views per individual user, is needed.
Thanks to a Dashboard Spy at Firescope who was willing to take some screenshots for us, we have the following dashboards from an IT operations portal to study.
As we were told:
Attached are a few sample screencaps, with a description of each listed below. One of the key features of the solution is that it is delivered as a web portal, enabling every user to customize the layout and content of every page – which means that IT specialists get access to the raw detail level they need, while IT and business leaders get a high-level strategic view of services, correlated with business metrics from key applications like financial transaction systems, ERP solutions and others.
Here is a view of a typical CIO view of an IT dashboard. Click on the screenshot to bring up a full-size version of the dashboard screenshot.
In terms of this particular screen, here is what our source at FireScope told us:
“This is an example of how an IT director or C-Level exec might configure their home page, with a high level view of alerts and service level issues.”
Now let’s take a look at some other dashboards of other user roles: